Ithmaar Bank is committed to providing you the highest possible standards of services and ensuring your complete satisfaction at all times. It is a commitment we take very seriously.
If you ever feel dissatisfied, please immediately notify the Customer Service employees in our branches or their direct supervisor – and they will do everything they can to address any issue within a reasonable timeframe.
If you are not completely satisfied with their responses, please escalate the matter by notifying the Bank’s Complaint Management Unit, a dedicated department that is entirely independent of the business units. Ithmaar acknowledges receipt of all complaints within five working days, and is obliged to respond to your complaint along with any redresses within four weeks.
You reserve the rights to take the matter up with the Compliance Directorate at the Central Bank of Bahrain if you are unsatisfied with the Bank’s response or its solution.
Ithmaar follows a strict non-discrimination policy, and customers will not receive less favourable treatment or be discriminated against by the Bank at any time as a result of making a complaint.
To contact the Complaint Management Unit, please:
Call : +973 13 30 30 30
Email : firstname.lastname@example.org
Write to Complaint Management Unit, Ithmaar Bank B.S.C. (c)
P. O. Box: 2820, Seef Tower, Seef District, Kingdom of Bahrain
Or fill in a Customer Complaint Form and drop it into a Complaints & Feedback Box at any of our branches.
We welcome your valuable feedback. Please fill in the below feedback & complaints form and we will get back to you as soon as possible.